Frequently Asked Questions (FAQs)
Have questions about our products, orders, or delivery? We’ve answered the most common ones to make your shopping experience with Ixora Stores effortless and transparent.
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Where are your products made?
Our products are sourced and crafted with the utmost attention to quality and detail. We partner with trusted brands and artisans who share our commitment to excellence.
Do you have a physical store?
Yes. Our physical stores are located at Block G, Shop 14, 23 Road market , Amuwo Odofin Festac, Lagos State, and Eke Market Road, Umuoji, Anambra State, Nigeria.
We also operate online, offering you a convenient and secure shopping experience both in-store and from anywhere in the world.
How do I place an order?
Simply browse our collections, add your desired items to the cart, and proceed to checkout. You can pay securely using any of our accepted payment methods.
What payment methods do you accept?
We accept debit and credit cards, PayPal, bank transfers, and other secure online payment options available at checkout.
Can I modify or cancel my order after placing it?
If your order hasn’t been processed yet, please contact our customer care team immediately. Once an order has been shipped, we can no longer make changes.
Do you offer international shipping?
Yes, we ship worldwide. Shipping fees and delivery times may vary depending on your location.
How long does delivery take?
Orders are typically processed within 1–2 business days. Delivery usually takes 3–7 business days, depending on your location and selected shipping method.
How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with tracking details to help you monitor your delivery.
What is your return policy?
We accept returns within 3–7 days of delivery for unused and undamaged items in their original packaging.
Can I exchange an item?
Yes. Exchanges are available for size, color, or product replacement, depending on stock availability.
Are your perfumes original and long-lasting?
Absolutely. Our perfumes are sourced from reputable brands and verified suppliers to ensure authenticity and lasting quality.
Are your hair extensions original?
Yes. Our hair extensions are sourced directly from manufacturers, and their authenticity is guaranteed.
Are your baby and kiddies’ products safe for children?
Yes. All items in our Babies and Kiddies collections are carefully selected with safety, comfort, and quality in mind.
Do your beauty products suit all skin types?
We offer a wide range of beauty products suitable for different skin types. Please check individual product descriptions for detailed information or contact our team for personalized recommendations.
How can I contact Ixora Store?
You can reach us through our Contact Us page, via email, or through our social media handles. Our support team is available Monday to Saturday to assist you.
Do you offer wholesale or partnership opportunities?
Yes, we welcome collaborations and bulk orders. Please reach out through our Business Inquiry form for more details.
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